Refund Policy

Refund Policy

Thank you for choosing KS Hosting IPTV. We want to ensure your satisfaction with our services, and therefore, we have implemented a transparent and fair refund policy. Please read the following information carefully.

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Service Disruption: If you experience a prolonged service disruption or technical issue that cannot be resolved within a reasonable time frame, you may be eligible for a refund.
  • Duplicate Purchase: In the event of accidental duplicate purchases, please contact our customer support team for assistance, and we will process a refund for the duplicate transaction.
  • Cancellation within the Trial Period: If you cancel your subscription within the trial period mentioned during the sign-up process, you will be eligible for a full refund.

2. Refund Request Process

To request a refund, please follow these steps:

  • Contact our customer support team by phone or email within [insert number of days] days of the issue or cancellation.
  • Provide relevant details, such as your account information, transaction ID, and a clear explanation of the reason for the refund request.
  • Our support team will review your request and respond to you within a reasonable timeframe.

3. Refund Processing

  • If your refund request is approved, we will initiate the refund process within [insert number of days] days.
  • The refund will be processed using the same payment method used for the initial purchase.
  • Please note that the refund may take some time to reflect in your account, depending on the policies of your financial institution.

4. Non-Refundable Situations

Please be aware that refunds will not be provided in the following situations:

  • If you have breached our Terms of Service or Acceptable Use Policy.
  • If the issue is caused by factors beyond our control, such as internet service disruptions or device compatibility issues.
  • If you have used our services to a significant extent before requesting a refund.

5. Contact Us

If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to help you.

Phone: [Insert Phone Number] Email: [[email protected] ] Address: [United State ]